Cancellation and Refund Policy

At QLearnX, we value your satisfaction and strive to provide the best learning experience. Our Cancellation and Refund Policy is designed to ensure clarity and transparency regarding refunds, cancellations, and course access. Please read the policy carefully to understand your rights and responsibilities.

1. General Policy

  • By enrolling in a course on QLearnX, you agree to abide by the terms of this Cancellation and Refund Policy.
  • The policy applies to all courses purchased directly through QLearnX’s official website, qlearnx.com.

2. Cancellation Policy

  • Cancellation by Users:
    • You may cancel your course enrollment within a certain period depending on the course type. Refer to specific course terms for cancellation timeframes.
    • After cancellation, you will no longer have access to the course materials or resources associated with the course.
  • Cancellation by QLearnX:
    • QLearnX reserves the right to cancel or suspend your course enrollment if there is any breach of terms or inappropriate behavior.
    • In case of technical issues or unforeseen circumstances that prevent course delivery, QLearnX may cancel or reschedule the course with prior notice to enrolled users.

3. Refund Policy

  • Refund Eligibility:
    • A full refund may be available if you cancel your enrollment within the refund window, typically 14 days from purchase. After this period, refunds may no longer be available.
    • To qualify for a refund, you must not have completed more than 20% of the course content.
    • Refunds are not available for courses marked as non-refundable or promotional courses with special discounts.
  • How to Request a Refund:
    • To request a refund, contact our support team via email at support@qlearnx.com. Provide your order number, course name, and a brief explanation for the refund request.
    • Refunds are processed within 7-10 business days upon approval.
  • Non-Refundable Scenarios:
    • QLearnX does not provide refunds for partially completed courses, completed courses, or for instances where a user has accessed over 20% of the course material.
    • Subscription-based courses are also non-refundable unless explicitly stated otherwise in the course details.
    • Returns are not available as the products are digital in nature. All sales of digital products are final.

4. Course Access and Changes

  • Once enrolled, users gain access to course materials for the stated access period. Extensions or renewals may be available depending on the course type and terms.
  • QLearnX reserves the right to update or modify course content to enhance user experience, with notice provided to enrolled users.

5. Contact for Assistance

  • For questions or further clarification about our Cancellation and Refund Policy, please reach out to our support team at support@qlearnx.com. We are here to assist you with any concerns.

Note: This policy is subject to change, and the latest version will be available on our website.